FAQ
Can we work on other graphic design jobs?
Sure, please do not hesitate to contact me if you have any questions.
What does the Social Media Kit include?
Facebook and Twitter cover and profile photo design
What is a brand identity guide?
A brand identity guide is usually a PDF document that contains all the guidelines for how to use the logo, dos and don'ts, brand colors, and typefaces (fonts).
What are stationery items?
These traditionally include business cards, letterhead, and envelopes. Every business has different requirements, and please do not hesitate to get in touch to discuss the items you need for your business.
Are you able to send examples of your work before you start the design process?
Yes, of course! This can also help me gain a good understanding of the logo style you are looking for.
Refund
All refund requests will be fulfilled as per the following arrangement: If a request for refund is made within 72 hours, you will be eligible for a 50% refund of your deposit (less a 10% service and processing fee). No refund is available if a request is made after the initial design proposal's delivery. All refund requests should be communicated to the support department. Origen Design, based on the violation of your user agreement, reserves the right to approve or disapprove your request on an individual, case-by-case basis. How to claim your refund To ensure your refund request is approved,please make sure you meet the following requirements: 1. Claim your refund, specifying your concern by Origen design. 2. We will email you a refund request approval from our refund department. After the refund, your design rights would be obtained by Origen Design, and you would not be able to display any version of the design sent by the company. Let us also specify that: 1. Since the design rights would now be transferred to the company, you agree that you will have no right (direct or indirect) to use any response or other content, work product, or media, nor will you have any ownership interest in or in the same.
